CRM MI
CRM MI is a comprehensive Management Intelligence platform that unifies Sales, Service, HR, and Administration into a single, centralized system. Designed to streamline business operations, automate workflows, and provide real-time insights, CRM MI empowers organizations to improve productivity, collaboration, and decision-making.
Add Call
Register a new service call
All Calls
Add and manage all service calls.
Technician
Add and manage all technicians.
Customer
Add and manage all customers.
Vendor
Add and manage all vendors.
Warranty
Track serial-number items and raise claims from tickets.
Reports
Performance overview and analytics.
Reminders
Add and manage reminders for Service & Sales follow-ups.
Sales Enquiry
Add new and manage existing sales enquiries.
Travel
Log km travelled — auto-calculate payout.
Inventory
Manage stock and categories.
Performance
Site-wide overview & technician reports.
Attendance
Track daily login/logout.
Expenses
Submit and track expense claims.
HR & Leave
Apply for leave and track approvals.
Categories
Product categories used across call and inventory forms.
Audit Logs
Track activity, security updates, and business events.
Settings
Manage profile, security and activity.
Help and Tips
Frequently asked questions, shortcuts, and support.
Why CRM MI?
Managing multiple departments through disconnected systems often leads to inefficiencies, data duplication, and poor visibility. CRM MI centralizes business operations, automates routine processes, enhances collaboration, and provides actionable insights, enabling organizations to make faster, data-driven decisions and operate more efficiently.
CRM MI is ideal for organizations looking to digitally manage their end-to-end business operations. It is widely used by Sales, Service, HR, Administration, Operations, and Management teams, as well as SMEs and large enterprises seeking a unified platform to improve efficiency, accountability, and business performance.
Who Requires CRM MI?
Pick Your Plan
Check with solution suits your organisation requirements the best.
Basic
Essential CRM features to efficiently manage customers, leads, and day-to-day business operations.
* Features *
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Super Admins: 2
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User/Employee: 10
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Manage up to 200 Customers
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Manage up to 50 Vendors
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Monitor Branches
-
Sales Enquiry
-
Ticketing Tool
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Assign Technicians
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Track Product Warranty
-
Manage Inventory
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Email Notifications
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Audit Logs
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Role-Based Access
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MFA (Multi Factor Authrntification)
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48/hrs Support
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100 GB Secure Storage
Business
Advanced automation, department-wise modules, and insightful reporting for growing businesses.
* Features *
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Super Admins: 5
-
User/Employee: 50
-
Manage up to 500 Customers
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Manage up to 100 Vendors
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Monitor Branches
-
Sales Enquiry
-
Ticketing Tool
-
Assign Technicians
-
Track Product Warranty
-
Manage Inventory
-
Expenses / Reimbersments
-
Employee Attendance
-
Performance & Report
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Email Notifications
-
Audit Logs
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Role-Based Access
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MFA (Multi Factor Authrntification)
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24/hrs Support
-
500 GB Secure Storage
Premium
A fully integrated enterprise platform with advanced workflows, customizations, and integrations.
* Features *
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Super Admins: 10
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User/Employee: 100+
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Manage up to 1000+ Customers
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Manage up to 250+ Vendors
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CRM Software
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Monitor Branches
-
Sales Enquiry
-
Ticketing Tool
-
Assign Technicians
-
Track Product Warranty
-
Manage Inventory
-
Expenses / Reimbersments
-
Employee Attendance
-
Performance & Report
-
Reminders
-
Email Notifications
-
Audit Logs
-
Role-Based Access
-
MFA (Multi Factor Authrntification)
-
8/5 Dedicated Support
-
1 TB Secure Storage
Racca Infotech Pvt. Ltd. 2022. All Rights Reserved.
Racca Infotech Pvt. Ltd.
Solutions for IT Hardware & Software
For the last 30+ years, Racca Infotech Pvt Ltd has continued to shape the IT industry by breaking new ground and pioneering critical developments in the enterprises.
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Nashik (HQ)
Pune
Pune Warehouse
Mumbai
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