Support MI
Support MI is an intelligent Helpdesk & Ticketing System designed to simplify and streamline internal support operations across an organization. It enables employees to raise, track, and resolve requests efficiently while providing complete visibility into service performance, SLA compliance, and issue resolution through a centralized, Management Intelligence (MI)-driven platform.
Add Call
Register a new service call.
Add Calls
Add and manage all service calls.
Technician
Add and manage all technicians.
Customer
Add and manage all customers.
Reports
Performance overview and analytics.
Profile
Edit your profile or reset your password.
Why Support MI?
Organizations often struggle with scattered support requests, delayed resolutions, and limited visibility into service performance. Support MI centralizes ticket management, automates workflows, improves accountability, ensures SLA compliance, and provides actionable insights to enhance operational efficiency and employee satisfaction.
Support MI is ideal for organizations seeking a structured and efficient support management system. It is widely used by IT Departments, HR, Administration, Facilities Management, Purchase, Finance, and Shared Service Teams to digitize internal service requests, improve response times, and enhance cross-departmental collaboration.
Who Requires Support MI?
49%
Customers Prioritize Faster Resolution
42.7%
Potential Improvement in First Response Time
35.2%
Potential Reduction in Resolution Time
51000+
Companies use IT Service Management Platform
Pick Your Plan
Check with solution suits your organisation requirements the best.
Business
Enhanced automation, SLA management, and reporting for growing teams and multi-department support.
Enterprise
A complete enterprise helpdesk solution with advanced workflows, analytics, integrations, and customization for large organizations.
* Features *
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User/Technician: Unlimited
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Super Admins: Customized
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Tickets: Unlimited
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Manage up to 1000+ Customers / Branches
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Ticketing Tool
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Assign Technicians
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Performance & Report
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Email Notifications
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Audit Logs
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Role-Based Access
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MFA (Multi Factor Authentification)
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8/5 Dedicated Support
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Secure Storage Size: Customized
Customized On-Premise Solutions (White Label)
Built Around Your Business, Not the Other Way Around.
At Racca Infotech, we design and develop customized AI software solutions that streamline operations, automate workflows, and integrate seamlessly with your existing systems. From concept to deployment, we deliver secure, scalable, and future-ready applications that drive efficiency and business growth.
1
Understand What You Need
We analyze your workflows, challenges, and objectives to define the right solution for your organization.
2
Design & Develop
Our experts build a customized, scalable, and user-friendly application using the latest technologies and best practices.
3
Deploy & Support
We ensure smooth implementation, user training, continuous maintenance, and enhancements to keep your software performing at its best.
Racca Infotech Pvt. Ltd. 2022. All Rights Reserved.
Racca Infotech Pvt. Ltd.
Solutions for IT Hardware & Software
For the last 30+ years, Racca Infotech Pvt Ltd has continued to shape the IT industry by breaking new ground and pioneering critical developments in the enterprises.
OFFICES
Nashik Office (HO)
Nashik Warehouse
Pune Office
Pune Warehouse
Mumbai Office
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PHONE:
0253 - 2395513, 9373900080/81