Support MI
Support MI is an intelligent Helpdesk & Ticketing System designed to simplify and streamline internal support operations across an organization. It enables employees to raise, track, and resolve requests efficiently while providing complete visibility into service performance, SLA compliance, and issue resolution through a centralized, Management Intelligence (MI)-driven platform.
Add Call
Register a new service call.
Add Calls
Add and manage all service calls.
Technician
Add and manage all technicians.
Customer
Add and manage all customers.
Reports
Performance overview and analytics.
Profile
Edit your profile or reset your password.
Why Support MI?
Organizations often struggle with scattered support requests, delayed resolutions, and limited visibility into service performance. Support MI centralizes ticket management, automates workflows, improves accountability, ensures SLA compliance, and provides actionable insights to enhance operational efficiency and employee satisfaction.
Support MI is ideal for organizations seeking a structured and efficient support management system. It is widely used by IT Departments, HR, Administration, Facilities Management, Purchase, Finance, and Shared Service Teams to digitize internal service requests, improve response times, and enhance cross-departmental collaboration.
Who Requires Support MI?
Pick Your Plan
Check with solution suits your organisation requirements the best.
Basic
Essential ticketing features to efficiently manage and resolve internal support requests.
Business
Enhanced automation, SLA management, and reporting for growing teams and multi-department support.
Premium
A complete enterprise helpdesk solution with advanced workflows, analytics, integrations, and customization for large organizations.
Racca Infotech Pvt. Ltd. 2022. All Rights Reserved.
Racca Infotech Pvt. Ltd.
Solutions for IT Hardware & Software
For the last 30+ years, Racca Infotech Pvt Ltd has continued to shape the IT industry by breaking new ground and pioneering critical developments in the enterprises.
OFFICES
Nashik (HQ)
Pune
Pune Warehouse
Mumbai
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